| Managed Hosting: An expanded dedicated hosting service where the web host manages
server(s) for their clients. Managed hosting
ideal for companies that don't have an
internal IT staff, or want to free up their
IT staff to focus on other tasks. Many
companies are skeptical about turning the
management & hosting of their servers over to a web hosting provider, but those who utilize
managed hosting services are finding that
IT outsourcing can save money and time
while letting them focus on core business
initiatives.
WebDedicado
offers managed services on their entire
product line of linux servers. It is
important to stress the fact that we
offer managed servers. Many companies
out there offer servers but fail to notify
the client of
the unmanaged server they will be buying.
Selling an unmanaged server greatly reduces
the overhead cost of a dedicated server
provider!
For those who offer managed servers,
it is important to try and clarify
exactly what is covered under managed
services. We will try to outline what
we cover. This outline is not concrete
as many times clients need different
things and we will try our best to
accommodate those needs.
*
Kernel Upgrades, OS patches
* Backups and restoration help if needed (only on servers with 2 or more drives)
* Cpanel/whm Updates
* PHP updates
* Mysql updates
* System pre installed services updates. ( we do not update 3rd party scripts
installed)
* WHM/Cpanel assistance includes but not limited to, creating, deleting, setting
up, email and dns
* PHP compilation
* MySQL optimization
* SSL configuration and installation
* Custom DNS configuration
* Email troubleshooting
* FTP troubleshooting
* High Server Load troubleshooting
* Best Effort Third Party Application Support
* Hardware Replacement SLA 2-6 hours
* Compromised Server Recovery
* Software Firewall Installation and Configuration
* Failed Drive service restoration, we will assist in restoring of all accounts
to our ability
* Database corruption assistance
* Assistance with system alerts or warnings
* Hands on help with preinstall system settings
* High Bandwidth consultation needs
Server
upgrading assistance and guidance
With
such a broad range of services we give
please be advise the list above is only
a guidance to the many services which
are included with our servers. We will
provide any level of help within reason
to the best of our ability.
Note: Custom Script installations are not covered
by our managed services. Such installations
which have an approx. time of more then
30 minutes of admin time to be installed
will be required to be given a install
quote prior to being done. You are then
free to reject or accept the installation
quote. Please contact us if in doubt. |
